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Partner Call Centers
The 2-1-1 Finger Lakes partnership builds upon the strengths of existing programs to provide enhanced information and referral services throughout the 12 county Finger Lakes Region. The twelve counties include: Allegany, Cayuga, Chemung, Livingston, Monroe, Ontario, Schuyler, Seneca, Steuben, Tompkins, Wayne & Yates Counties. There are three call center sites - a hub site and two partner sites - collaborating to bring 2-1-1 access to the Finger Lakes Region in New York. They are:
 2-1-1/LIFE LINE, A Program of ABVI-Goodwill
ABVI-Goodwill’s 2-1-1/LIFE LINE Call Center: The 2-1-1 Finger Lakes Hub site is an Accredited Information and Referral Program through the Alliance of Information & Referral Systems and a Certified Crisis Center through the American Association of Suicidology. The hub site covers Monroe, Wayne, Livingston, Ontario, Cayuga and Seneca Counties, as well as after-hours, weekend and holiday coverage for all 12 counties in the region. Services provided include:
- Crisis management, human services connections and comprehensive information & referral services since 1973 (2-1-1 dialing access added in 2005).
- Searchable online I&R database and Live Chat available at www.211fingerlakes.org
- 98% caller satisfaction rating.
- Direct connection of callers between 2-1-1/LIFE LINE and critical services such as 911 and the Finger Lakes Regional Poison Center.
- Regional answering point for National initiatives such as the National Suicide Lifeline Network, linking crisis centers across the country, and the Darkness to Light information & referral network for child sexual abuse.
- Answering point for NY Connects in Monroe County.
- Provides community planners with data for needs assessments and service planning.
- Answering point for other regional and statewide programs and after-hours services for other human service agencies by contract.
• 2-1-1 HELPLINE Online at www.211helpline.org
• Comprehensive human service directories for Steuben, Allegany, Chemung, Schuyler and Yates Counties, with 100% annual updates
• Provider Newsletter and Provider Online; with 1600+ distribution or Internet access
• Rural Justice Equal Access Initiative
• 2-1-1 HELPLINE reports/analysis for needs assessments and agency planning
• Steuben Rural Health Network
• Steuben Coordinated Transportation
• Child Health Plus/Family Health Plus referral
• Interagency collaboration/integrated planning
•Community partnership for volunteer tax assistance/CA$H program
• Annual conference & training opportunities
• Nonprofit support website: www.ihsnet.org
- Has information on over 650 not-for-profit and government organizations that provide services to Tompkins County.
- Publishes the Tompkins County Human Services Resource Directory and Community Services Guide.
- Online Services Directory at www.211tompkins.org
- Works with the Coalition’s Health Planning Council to connect callers to the “Get Covered” health insurance information line and “Prescription Meds Access” line.
- Maintains a website to connect potential volunteers to services opportunities at http://volunteertompkins.org
For more information about our regional call center partners, use the interactive map below.
Additional members of the Finger Lakes Collaborative
United Way Cayuga County
United Way of Greater Rochester
United Way of Seneca County (no link at this time)
United Way of the Southern Tier
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