Database Search Tutorial

This searchable database gives you extensive information about health and human services in and around Monroe, Wayne, Cayuga, Livingston, and Ontario Counties in the state of New York.

You may wish to print out these instructions to assist you in finding the services you seek.

If you need help in using this database, you may use our "Chat Live" feature (click the link on the right hand side of the page) or call 2-1-1 (1-877-FLNY211) to request further assistance.  If you wish to add or correct information found within this database, please submit the details through our online Add/Update form.

Details of Search Process

There are two kinds of searches:

• By category - selections from a list of services
• With words - entry of words relating to a kind of service or to the name of an agency or program

If you choose to search by word, we recommend:

• Enter one word or part of a word, rather than the full name

Search by Category

On the left side of the main screen, under the heading "Browse Service Categories," click on one of the categories. Subcategories will be displayed. Click on the Subcategory closest to your area of interest. Services will be displayed below the Subcategory. Click on the service closest to your area of interest. Definitions for each service term are available by clicking on the information icon (blue circle with an i) to the left of each term. Once a service is chosen, you will be presented with the "Search Our Services" screen. To display services first in your zip code, city, or county - enter your zip code, city, or county. To display all services, leave all the zip code, city and county fields blank and click on "Show me everything, regardless of location." "Optional Information" enables us to collect anonymous data about who is searching the database. It will enable us to research more programs and services for users based on their age and gender. Agencies/programs offering the service you chose will be displayed with their contact information, in order, by the name of the county in which they are located. Click on the underlined program or service to get additional information.

Search by Word - Services in the Community
On the left side of the main screen, under "Other Search Options," select "Keyword Search."

Below "Enter a word or phrase to find a specific service:," enter one word from the name of the service you are seeking, such as "counseling." Then select "partial word" as the Search Option.

Click on the Search button. A list of services will appear.

Click on the service closest to your area of interest. Agencies/programs offering this service will be displayed with their contact information. Click on the underlined program or service to get additional information.

Search by Word - Agencies/Programs in the Community
On the left side of the screen select "Search by Agency or Program Name."

Below "Enter a word or phrase to find a specific agency or program:," enter one word from the name of the agency or program you are seeking, such as "Salvation" (if you were searching for the Salvation Army, for example).  Then select "partial word" as the Search Option.

Click on the Search button. A list of agencies/programs will appear with their contact information.

Click on the underlined program or service to get additional information.

Navigation
You will notice, at the top of each screen, there are "bread crumbs" which show your progress searching through the database. At anytime, you can click on one of the "crumbs" (links) to go back to a previous screen. This is useful if you decide you want to search on a different service, or if you clicked on a term by mistake.

Special Features in Agency/Program Descriptions

Back
At the top right of each listing is the word "Back." Clicking here will return you to the list of agencies/programs from which you selected the agency/program you are now viewing.

Street Maps
Underneath the address of each listing are the words "click to show map of location." Clicking here may provide you a street map to guide you in finding this organization. If the organization has not provided a street address, this feature will not activate. (An organization may provide a location such as "Echo Hill" or a Post Office Box number.) If your browser doesn't activate this feature, please call the organization for guidance in finding their offices.

Printer Friendly
At the top right of each listing are the words "Printer Friendly." If you wish to print the information about this agency/program, click on Printer Friendly. A print friendly version of the information will be displayed. Click on "Print Page" to use this feature. On the top of the new window that opened, you will see a link that says "Click to Close" — this will close the printer friendly window that opened and allow you to continue your search.

Web Sites
If the organization has provided a website address, it will appear under the organization's address. With most browsers you may click on this web site address and visit the web site without leaving the database. If your browser does not activate this service, please copy the web site address, and access it after you leave the database, or open another browser window and paste the address in the address bar.